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341 – Customer experience tips from the owner of Australia’s best airport Read More

341 – Customer experience tips from the owner of Australia’s best airport

Learn how Stephen Byron’s relentless focus on customer service helped to turn Canberra Airport from a sheep paddock into a $2 billion hub of industry.

340 – Former SAS Soldier Reveals 5 Critical Business Success Lessons Read More

340 – Former SAS Soldier Reveals 5 Critical Business Success Lessons

When Scott Houston was in the SAS, during a routine excersise his parachute failed to open and he plummeted into the water at blistering speed. Tune in to learn the business lesson he learnt from his experience.

339 – Kent and Lime’s Take On Personalisation Maybe Changing The Way We Shop Forever Read More

339 – Kent and Lime’s Take On Personalisation Maybe Changing The Way We Shop Forever

Kent and Lime are on a mission to change the way we shop and they may well have done it. This week we talk personalisation, facebook ad hacks, referral programs and customer feedback loops with founder Will Rogers.

338 – The E-Myth’s Michael Gerber on how to go from a company of one to an enterprise of 1,000 Read More

338 – The E-Myth’s Michael Gerber on how to go from a company of one to an enterprise of 1,000

Join me in this fireside chat with Michael Gerber – The World’s #1 Small Business Guru according to Inc Magazine. We cover the hierarchy of growth to go from a company of one to an enterprise of 1000. Plus we’ve got another great instalment of ‘What Have You Got To Lose?”.

337 – Movember co-founder Adam Garone explains why he wants to shift from success to significance. Read More

337 – Movember co-founder Adam Garone explains why he wants to shift from success to significance.

Being successful is a good thing, right?

But what about being significant.

Does being significant smash being successful?

Today’s guest, Movember co-founder Adam Garone, thinks so.

And he’s on a mission to achieve it.

336 – Beechworth Bakery’s Tom O’Toole on making dough … the folding type, that is! Read More

336 – Beechworth Bakery’s Tom O’Toole on making dough … the folding type, that is!

Tom O’Toole – founder of the Beechworth Bakery reveals how he built a multi-million dollar iconic Australian business; and reminds us about the importance of good old fashioned customer service.

335 – How To Encourage Customers To Buy More With Afterpay’s Nick Molnar. Read More

335 – How To Encourage Customers To Buy More With Afterpay’s Nick Molnar.

Today’s guest has a risk-free idea that enables you to sell more stuff, more often.

Too good to be true?

I don’t think so … but you be the judge.

334 – Gwyneth Paltrow thinks this little Aussie retailer is doing very big things Read More

334 – Gwyneth Paltrow thinks this little Aussie retailer is doing very big things

Another disruptive marketer, Felicity Rogers of the modern uniform business Cargo Crew, joins us to explain amongst other things how Gwyneth Paltrow came to wearing one of her uniforms.

333 – How to create an amazing business culture with Ant Morell from Bounce Read More

333 – How to create an amazing business culture with Ant Morell from Bounce

Casting Calls.

Speed dating sessions.

A customer service ideology affectionately called ‘The Love’.

These are just some of the ways today’s guest has built an incredibly strong culture in their business.

And we all need a bit of culture!

332 – 19 year old high school dropout, Chris Kelsey, has a refreshing take on how to grow a multi-million dollar business Read More

332 – 19 year old high school dropout, Chris Kelsey, has a refreshing take on how to grow a multi-million dollar business

Chris Kelsey, a 19-year old, high school dropout, who’s now a San Francisco based app developer, employing 68 people and making gazillions! Yep. It’s one of those cliched stories. But I gotta tell you, he has a very liberating view on how to grow a business. Plus I tackle a listener question about referencing death in marketing. Big show!