customer feedback

getting customer feedback

3 Steps To Getting Customer Feedback

I call today’s idea the Quick Customer Feedback Request. One great way to start interacting with people and learning from them online is by implementing tools that encourage and invite your website visitors to provide feedback to you.

Jay Baer - how to deal with customer complaints

296 – Jay Baer, author of Hug Your Haters, explains how to deal with customer complaints.

Knowing how to deal with customer complaints can make or break a business. In fact, it may even seem counter-intuitive, but a business owner’s ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied customers into active promoters of the business.

And that’s exactly what today’s guest, NY Times bestselling author Jay Baer teaches in his new marketing book lovingly titled Hug Your Haters.