The unhappy customer exit interview is a great opportunity to learn and grow
Seeing a customer leave is never fun. When unhappy customers leave, you need to put aside personal feelings and recognise the situation as an opportunity to learn.
customer feedback
3 Steps To Getting Customer Feedback
I call today’s idea the Quick Customer Feedback Request. One great way to start interacting with people and learning from them online is by implementing tools that encourage and invite your website visitors to provide feedback to you.
296 – Jay Baer, author of Hug Your Haters, explains how to deal with customer complaints.
Knowing how to deal with customer complaints can make or break a business. In fact, it may even seem counter-intuitive, but a business owner’s ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied customers into active promoters of the business.
And that’s exactly what today’s guest, NY Times bestselling author Jay Baer teaches in his new marketing book lovingly titled Hug Your Haters.
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