The chef owner of a restaurant in FNQ has banned children under 7 following an altercation involving a family with a young child who was screaming.
Liam Flynn of Flynn’s Restaurant says he was then engaged in a debate with the father as the bill was settled when the mother emerged from the restrooms and told him to “f*** off”. Gold!
The mother took to Trip Advisor to review Flynn’s, saying “the owner asked us to keep the noise down quite rudely. Within a few minutes he returned and asked us to take ‘the child’ out of the restaurant! I don’t agree with any children running riot while people are dining at home or out. Our little one wasn’t misbehaving or wreaking havoc. On leaving without completing our meal, we complained about the manner in which we were treated. That caused a heated discussion”.
The consequences of Liam’s decision have been amazing … and all-in-all very positive. The story has gone viral, he’s been covered by media outlets across Australia, and bookings have increased by multiples.
In today’s marketing podcast, join me for a fireside chat with Liam, plus I seek my two sons’ opinion on this controversial topic.
EPISODE TIMELINE
00:40 Welcome & overview
02:11 Motivational marketing quote of the week #1
02:19 Time for a check-in on the week
05:41 Insights in to the Key Person Of Interest Business Accelerator
06:55 I chat with my two sons about today’s guest
10:47 Interview with Liam Flynn
28:51 My top 3 marketing learnings fro my chat with Liam
30:04 Motivational marketing quote of the week #2
38:30 Wrap-up and insights in to next week’s guest
EPISODE SPONSORS (PLEASE SUPPORT THEM)
Grab a free hard or audio copy of the Key Person Of Influence Amazon best-seller book
This book is red hot. Not to be read in bed. Way too stimulating.
Register for a Key Person Of Influence Brand Accelerator live event
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RESOURCES & LINKS MENTIONED
Flynn’s Restaurant on Facebook
My blog post about How to get past the gatekeeper
My blog post about the Top 10 Best 404 Error Pages
Rocking The Boat Tour – Learn all about outsourcing to The Philippines
TWEETABLES
(GO ON, SHARE THE LOVE, YOU KNOW YOU WANT TO)
MY TOP 3 MARKETING TIPS FROM THIS EPISODE
- Stand up for something you believe in – no matter what others say.
- “What can you sacrifice now in order to reward yourself in the future?” Practice a little delayed gratification. I love the fact that Liam takes 4.5 months off each year.
- Take a bloody holiday! Can you afford not to?
INSPIRATIONAL MARKETING QUOTE
“Goals are just dreams with deadline”
Anon
“If it’s in stock, we have it!”
A very clever retailer 😉
OVER TO YOU …
What was your biggest marketing learning or ah-hahahha moment from this episode?
Leave your comment below.
My guest and I respond to each and every comment.
