David Warne (of Sydney Tall Ships) joins us for Part 2 of this two-part interview. Last week David shared with us how he turned his business around by moving his entire back office (and family!) to The Philippines. This resulted in a 90% reduction in his wages bill and a 21% increase in revenues in the first 12-months. Amazing! Now he’s on a mission to help other over-worked business owners to do the same.
Join me for this fireside chat with David as he shares his tips and insights in to outsourcing to The Philippines:
- We smash the key limiting beliefs many business owners have around outsourcing to The Philippines
- He shares his killer tips for ensuring your outsourcing experience is a good one
- He talks about his Rocking The Boat outsourcing business tours he’s running to take Australian business a behind-the-scenes of outsourcing in The Philippines
Be gentle on me today. I’ve got the Man Flu! Enjoy!
00:23 Welcome & overview
02:30 Time for a check-in on the week
05:00 Insights in to Key Person Of Influence
06:17 Today’s guest introduction – David Warne
08:22 Interview with David Warne
28:14 My top 1 marketing learnings fro my chat with David
30:43 Motivational marketing quote of the week
38:30 Wrap-up and insights in to next week’s guests
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MY #1 MARKETING TIP FROM THIS EPISODE
- Outsource something today. A task or project you’re just not getting around to doing, are no good at doing or would simply love to try but aren’t finding the time.
INSPIRATIONAL MARKETING QUOTE
“If you want something you’ve never had, do something you’ve never done”
OVER TO YOU …
What was your biggest marketing learning or ah-hahahha moment from this episode?
Leave your comment below.
My guest and I respond to each and every comment.
33 thoughts on “255 – Killer Tips For Outsourcing To The Philippines”
Looove the video! I already have a small offshore team, and you’ve inspired me to hire more so I can get way more stuff done. Thankyou!
Good on you, Annette. The video’s hilarious, huh? Consider contacting David or Alison about growing your team and getting stuff done. Let me know if you’d like an intro.
David gives an amazing insight into why businesses are moving overseas, the marketing director wage here vs there comparison was insane!
Insane, Shem. Hopefully we find a good balance between the skills we retain locally inside our businesses, and the ones we take offshore. It’s hugely exciting to think, however, that we (small business owners) can build teams bigger than we ever dreamt of … and get more done than we ever thought … without breaking the bank.
Great show Timbo – just hit David up on twitter – I need a book keeper now but I know this will be just the begining !!!
Great Follow up Chat. I am joining you on the Sept trip
Brilliant. Sean. This is getting fun!
He’s your man. I’ve done the same 🙂
Timbo, this was a great follow up. I enjoyed it so much that I listened to it twice 🙂
I have to relinquish control and trust enough to outsource. I’ll be hitting David up on Twitter to organise some help.
And well done for pushing through the man flu.
Thanks Daniel. Twice? On double speed, I hope! Let me know how you go with David – happy to provide an email intro if you’d like. Maybe come on the September 21 tour!
Ahoy there Daniel. You have made a very valid point about ‘trust and control’. This barrier is faced by countless business owners. I trusted an Aussie financial controller a few years back recommended by an accountant. He ended up stealing over $200,000 in goods and cash! I have had employees steal cash and many people have let me down over the years, including clients. It has a devastating impact on me at the time, but each time i recover from the crises in a stronger position and learn the lesson, usually by building in more structure and accountability into the system. Even though i have been burnt many times, i ‘choose’ to believe in people , BUT…..build in mechanisms to hold everyone ( including myself ) accountable. There are many ways we do that here, that were not possible with employees in Australia. ( i share these strategies on tour ) We have also built in quality assurance systems now in every department that actually mean i have more control, over many more diverse business projects than ever. Project management and communication tools, with great leaders here , enable me to achieve FAR more than i thought possible. Hope that helps. DW
Man flu: 100% of cases are almost fatal.
Thanks Timbo, haha nope on normal speed. Didn’t want to miss any of that marketing GOLD. I have a Skype call booked in for Monday with David. I’ll keep you posted.
Thanks for that info. In short that does help. I haven’t been burnt in the business I am in now. To clarify I have been in business just shy of 12 months so for me the trust and control is probably more attuned to fear and a little bit of ego too 🙂
Fear of not being in control and trust potentially being broken and the ego self talk that says no one will do as good a job with my business as I can do.
It’s been interesting to learn that this is what’s held me back previously, but now that I’ve realised it, I can now move past it a little and give outsourcing a go, so thanks to both you and Timbo for that.
And I look forward to our Skype chat on Monday. Also Jonathan and I have spoken today on the phone and he is awesome. You really have some great people in your team.
Thanks again Guys,
It certainly is, Shem! But even more so than the difference in wages, what really amazes me is the amount of talent I currently have on my team and the degree to which I can have my team specialise on certain tasks. For instance, now I am able to assign a dedicated team member whose sole job is to focus on our social media accounts (something I wouldn’t have been able to do back in Australia) allowing us to implement a system that leverages our use of social media as a marketing tool — a strategy that has been paying off greatly!
Update time: So in a previous comment I said I had a skype call booked in with David for Monday… that was today. And really all I can say is Wow.
If any business owner has considered, thought about or contemplated having some more time, you need to speak to David.
I don’t think that I can do enough justice with just a comment as to the impact that having a meeting with David over Skype has had on me, or the future of my business. Just do yourself a favour and book in some time whilst David is still available.
I now not only have a team member in the Philippines, I have a plan and strategy to grow my team and my business and live the life I want. It may sound cheesy but for the first time in a year I actually feel like I am getting control of my business and coming out of a fog.
Thanks David and thanks Timbo, if it wasn’t for you guys I wouldn’t feel as amazing as I do.
Daniel, that’s such a heart-felt update. Thanks man. It pretty much captures why I do what I do … and I know David shares a similar philosophy of making the lives of Australian business owners richer and more rewarding. Thanks for sharing. I wish you huge success and freedom. You’re clearly making the shift from business doer to business owner. Onwards to the Goldfields.
Tell my wife that, VP!
Hey Timbo, I really enjoyed this two part series on outsourcing, however I was trying to work out if you and David have a commercial deal or not. Also I’d love to hear how you find the tour, Will you tell us more after?
Thanks Ben. What if David and I did have a commercial arrangement? Would it change things for you? FYI, watch this https://www.youtube.com/watch?v=D2FsThoHxcI I’ll certainly be reporting back from and after the tour. Should be a real eye-opener.
Hey Timbo, It will be great to hear about your learning’s from the Philippines. From my perspective, it would be nice to be able to differentiate between editorial and advertorial on your show. I thought you and Lukey used to do this in the old days. Don’t get me wrong, you have every right to monetise the show, and you completely deserve every penny – but I’d like it to be a bit more transparent, like you are about your sponsors – otherwise every episode I’ll be wondering if you’re really excited about the next guest, or if it’s just a product you can sell. I understand its very tricky situation
Good points, Ben. What I can tell you is that when I interviewed David in episode 254 and 255 it was not an advertorial. What you hear is me being very excited about a business and a person that is making a significant difference to the lives of business owners. Since then, things have progressed. David and I are talking about his business sponsoring my show … and the possibility fo me taking some equity as well. Stay tooooned for further updates. Thanks for caring, buddy . Appreciated.
Exciting Timbo… The big E word already – wow. Look forward to hearing more about it!
I would never have thought about this strategy at all but I just sent David an email to explore it & his engagement with listeners is amazing. He DM’d me on twitter, connected on LinkedIn and responds super fast (yeah I’m sure he’s getting his team to make that happen but does that matter?).
David you have made it onto my business peeps I admire list!
Exactly, Adrian. Does it matter if he has others helping him engage with his prospects? I think we both agree, it sure doesn’t. As long as the intent is right and he’s there when he’s needed, then happy days, I say.
Agreed Timbo. The only reason you even consider its a team member replying is that he is selling that solution so its front of mind. You also wouldn’t think twice about it if it was in a brand name. When you tweet @telstra, you get a different person every time. Does anyone care? No, as long as the service is helpful.
I downloaded Davids free e book and one of his team contacted me and set up an appointment with me to speak with David himself! Within 60 mins I was having all my outsourcing questions answered. Such an open and warm guy really trying to help me move forward with my problems and answer my questions about whether outsourcing is for me or not. He gave me ways to increase my business knowledge and was not pushy or salesy at all. Thanks Timbo – we are all winning!
Thanks, Mylie! I’m very glad to hear that what we’re doing here is actually having an impact on other business owners. Comments like yours truly make my day!
Thanks, Adrian! To be honest, I do have to thank my team (who are amazing, by the way) for helping me in connecting with our prospects, but once they set up an appointment, I’m always there to talk.
We are stoked here at https://www.goodmix.com.au – spoken to David personally a with his team number of times and we are now waiting for the talent to be scouted!!
#Exciting 🙂 Keep us informed.
Just had the first two interviews today and a third tomorrow. Was very happy overall and their English impressed me!! Can’t wait to get them trained up!
#Exciting 🙂 Keep us informed!