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Service Businesses

Marinus Jansen Padre Coffee

The key steps to opening a successful cafe in 2023 with Padre Coffee founder Marinus Jansen | #632

Have you ever thought “Stuff it! I’m going to open up a cafe. I love coffee, I love people and I’m looking for an easy lifestyle business?” Come on, who hasn’t at some point thought that or something similar? Well, let’s find out how easy that really is from a fellow who’s created and sold one of Australia’s leading bespoke coffee brands, and along the way successfully opened (from scratch) eight cafes. It’s a fully-caffeinated episode 632 of The (13 year-old, award-winning) Small Business Big Marketing podcast.

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Oliver Garside Rounded

How to achieve a 99% customer satisfaction rating with freelance accounting software co-founder Oliver Garside | #631

Oliver Garside is the Chief Evangelist of Rounded – an Aussie accounting software built by a freelancer to make other freelancers’ lives easier. With a customer satisfaction rating of 99%, he’s practically a customer whisperer.  So, if you want to learn how to wow your precious clients and keep them happy, you’ll love what Oliver has to share. It’s a financially responsible episode 631 of The (13 year-old, award-winning) Small Business Big Marketing podcast.

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Troy Dean Agency Mavericks

How ChatGPT & Video Marketing Can Give Your Small Business a Competitive Edge with digital marketing expert Troy Dean | #630

Do you have a colleague in your industry that you just love shooting the breeze with? Someone who gets you thinking differently, someone who has challenging opinions, someone who stays ahead of the game? For me, that’s old friend and marketing Ninja, Troy Dean, the founder of Agency Mavericks. I sat down in Troy’s state-of-the-art content production factory (there’s no other way to describe it) for this deep dive into how ChatGPT & video marketing can give your small business a competitive edge. It’s a bro-mantic episode 630 of The (13 year-old, award-winning) Small Business Big Marketing podcast.

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Scott Hunt Fit Your Ability

How to tap into a neglected market by becoming a disabled friendly business | #626

Are you ready to become a disabled friendly business? Scott Hunt has expanded his private personal training business into an untapped market that focuses on helping disabled people benefit from exercise. He’s passionate about providing a solution for a demographic that has been neglected for too long. Scott understands the importance of staying active for both physical and mental well-being, and he’s on a mission to ensure that everyone has access to these benefits. By catering to the needs of disabled people, he has not only found a gap in the market, but also a meaningful way to make a positive impact on disabled people’s lives. Scott’s dedication to this cause has allowed him to carve out a unique space in the fitness industry and connect with a new group of clients.

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Jim’s Mowing Founder Jim Penman talks branding, customer service and marketing.

Jim Penman started Jim’s Mowing (the first franchise of the Jim’s Group) as a part-time gardening business while he completed his PhD in History. It went full time in 1982 and was franchised in 1989. Currently, there are over 2,900 Franchisees in four countries covering 36 industries, and growing at the rate of around 200 per year.

For all the business success he has enjoyed over the years, Jim Penman remains remarkably unassuming. In this fireside chat I had with him, Jim reveals how and why Jim’s Mowing came about and how he built it in to the second biggest franchise group in Australia today. This is a wonderful story of nailing your brand, providing exceptional customer service and knowing exactly who your customer is.

Enjoy! (And don’t forget to share with one other small business owner).

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