customer service

Howin Chui

Why creativity in business is so important with restaurateur Howin Chui | # 619

Why is creativity so important in business? When you spend quality time thinking differently about your business, amazing things happen, the least of which is that you create a solid point-of-difference. But don’t take my word for it … Let’s hear from one of Sydney’s leading new restaurateurs for whom creativity is his super power. It’s a highly creative episode 619 of The (13 year-old, award-winning) Small Business Big Marketing podcast with host Timbo Reid.

Amberlea Henriques Chatbot expert

6 Ways To Use Chatbots In Your Business (No Matter Its Size Or Industry) | #618

Are you keen to discover how to use chatbots in your business? Artificial intelligence has finally infiltrated its way into small business marketing in the form of chatbots; that annoying software that has you thinking you’re chatting with a human … but you’re not! Fortunately, chatbots have come a long way in the past 12-months, and today they can be used in a myriad of ways from increasing sales, to effectively servicing your customer base and at the end of the day, growing your business.  It’s a futuristic episode 618 of The (13 year-old, award-winning) Small Business Big Marketing podcast.

Interview with Jay Baer

Word of mouth marketing hall of famer Jay Baer on creating marketing that gets results | #615

If there was a more mature, funnier, well-informed small business marketing lover than me, then it’s Jay Baer. The guy has an uncanny ability to turn even the most sceptical business owner into a marketing tragic. I’ve been stalking, I mean following Jay’s work for over ten years, and every book, every research study he’s commissioned, every new concept he comes up with to help us small business owners grow, never fails to disappoint. It’s an exciting episode 615 of The (13 year-old, award-winning) Small Business Big Marketing podcast with host Tim Reid.

Stephen Hunt publican

From $100 beer garden to $100 million pub empire with Australia’s most innovative publican Stephen J Hunt | #590

I’ve always thought us business owners can learn so much from the hospitality industry, around customer service, customer experience, local area marketing and so much more. That’s why, when I heard about multi-million dollar publican, Stephen Hunt, who started his 7 hotel empire from his parents’ backyard, I just had to get him on the show. It’s episode 590, full of one-percenters, of The (12 year-old, award-winning) Small Business Big Marketing podcast.